Kai Resolve is Gleap's AI layer for escalated support tickets. Where a basic chatbot deflects FAQs, Kai digs into the tickets that need code, data, billing history and judgment, investigating each one before it reaches your team. Gleap positions it as a second level of support that keeps senior people from becoming the bottleneck.
Kai Resolve
AI support engineer that fully investigates hard tickets before a human sees them
Website
Perfect for
Support and engineering teams already drowning in escalations, especially SaaS products where hard tickets pull senior engineers away from building.
Solves these problems
Hard tickets land on the same few senior people and wait. Kai Resolve investigates escalations first, gathering the technical context and history so a human starts from evidence instead of a blank ticket.
You Might Also Like...
ToriThe smartest AI support agent for customer success
ReceptionNative iOS support chat for less churn
QuelloA second brain for teams and individuals, with answers backed by sources
Related to Kai Resolve: Tori, Reception, Quello · Browse more Customer Support startups